Shipping Policy

1. Order Processing & Dispatch Timelines

We take extreme care in preparing, inspecting, and packaging natural gemstones and jewelry orders:

• Standard In-Stock Gemstones: Dispatched within 24 to 48 business hours after order confirmation and payment verification.
• Custom Mounted Jewelry & Ring Setting Orders: Dispatched within 3 to 5 business days, allowing time for master gem-setting, polishing, and final quality control checks.
• Custom Sourced & Rare Specimen Orders: Dispatch timelines will be communicated directly by your personal gemstone consultant based on mining/cutting requirements.

2. Shipping Methods & Estimated Delivery Times

We partner with premier international and domestic courier services to ensure rapid, secure delivery:

3. Packaging & Security Seals

All gemstones and jewelry are packaged in tamper-evident, discreet outer boxes with protective shock-absorbent cushioning. The inner box contains your gemstone presentation box, original laboratory certificate, tax invoice, and authenticity guarantee card. Never accept a package if the outer seal appears broken or tampered with.

4. Real-Time Tracking & Notifications

Once your order is handed over to our courier partner, you will receive an automated tracking notification via email and WhatsApp containing your tracking number and direct live tracking link.

5. Customs, Taxes & International Duties

For international shipments, customs duties, import taxes, or local VAT charged by the destination country's customs authority are the responsibility of the recipient. Customs policies vary widely by country; please check with your local customs office for specific details.

6. Shipping Support & Queries

If you experience any delay or have questions regarding your shipment, our logistics team is ready to assist you: