Frequently Asked Questions

At Jazdira, we deal exclusively in 100% natural, untreated gemstones and diamonds directly sourced from ethical mines globally. Every gemstone in our collection is carefully inspected, graded by certified gemologists, and cataloged with clear parameters. We bridge the gap between mine-direct sourcing and luxury craftsmanship.

Yes, absolutely. We prioritize authenticity above all else. Every single gemstone and diamond we sell comes with a certificate of authenticity. We work with leading independent gemological laboratories such as GIA, IGI, and other reputable institutions to verify origin, carat weight, color, clarity, and treatment history.

Yes. When you purchase a certified gemstone or diamond from our online boutique or custom source a stone, the original laboratory report/certificate will be shipped alongside your gemstone in a secure, tamper-proof package.

We supply loose gemstones and finished jewelry to manufacturers, exporters, and retailers worldwide. We offer highly competitive tier-based wholesale pricing structures. Because we operate mine-direct chains, our wholesale supply capacity is virtually unlimited. MOQs vary by gemstone type and size; please contact our B2B team via WhatsApp to request our catalog and custom wholesale quotes.

Yes. Jazdira offers a specialized custom sourcing service. By utilizing our global network of cutters and direct mine partnerships across major lapidary hubs, we can source, cut, and polish gemstones to meet your exact specifications for carat size, clarity grade, origin, shape, and budget.

We specialize in Vedic and Western astrological gemstone recommendations. Our experts recommend birthstones and gemstones based on your birth chart, planetary alignments, and zodiac profiles. You can explore our collections by gemstone category or contact us on WhatsApp for a personalized astrological consultation.

Yes, we ship to customers and businesses worldwide using fully insured secure courier services (such as FedEx, DHL, and specialized jewelry shippers). Delivery times typically range from 5 to 7 business days for express international shipments and 2 to 4 business days for domestic orders, depending on customs clearance.

We offer a 14-day inspection and return period for all loose gemstones purchased from our standard inventory, provided the stone is returned in its original, unaltered condition with all accompanying certificates. Custom-cut or customized jewelry orders are non-refundable but are covered under our craftsmanship guarantees.

While laboratory testing is the only definitive way to determine authenticity and treatments, you can inspect the stone under a 10x jeweler's loupe to check for natural inclusions, growth lines, and color zoning, which are absent in synthetic counterparts. Additionally, all our certified stones have report numbers that can be verified online directly on the laboratory's official website.

Yes. We provide complete custom jewelry design and manufacturing services. If you purchase a loose gemstone or diamond from us, our master craftsmen can mount it in custom-designed gold, platinum, or silver rings, pendants, earrings, or bracelets tailored to your exact measurements.

We accept all major credit cards, bank wire transfers (recommended for high-value orders), secure online payment gateways, and PayPal. For wholesale transactions and custom orders, we work with customized wire scheduling.

Most natural gemstones can be safely cleaned with lukewarm water, mild dish soap, and a soft-bristled brush. Avoid harsh chemicals, ultrasonic cleaners (especially for emeralds, pearls, and opals), and extreme temperature shifts. Store each piece in a separate soft pouch to prevent scratches.